Frequently Asked Questions
How do I order a custom item?
Simple! Send us an email at firstname.lastname@example.org and let us know what you are wanting. It is best to complete this from your email source (as opposed to our contact form) so that you can include important information. Some important things to include would be:
- sketch of what you are hoping for
- dimensions of the item
- thickness and material preference
- if you have a budget, let us know
Due to programming time and effort we will do our best to work with you to create your vision, however please keep in mind it may take some time between first contact and finished product.
Pricing will be dependant on the complexity and size of the item, and potential interest from other buyers as well. We will always be open and upfront with you throughout the process on expected pricing.
What are lead times on products from your collections?
Although we do our best to have commonly purchased items in stock, sometimes our space can restrict how much stock we have on hand. We will do our best to have all items fabricated within one week.
Please note: if you purchased powdercoat this may add an additional week to the lead time.
Do you ship internationally?
Yes, we absolutely do! If you select flat rate/free shipping and your area is further from Canada, it may take an extended shipping timeframe. However if you would like the item urgently, please select a shipping option that works for your timeline.
Do you offer returns?
Yes, we have a 5-day refund policy on most items.
Please reference our return policies at:
Custom items or personlized items are exempt from returns, as these are made specifically with you in mind!
Have more questions?
Reach out to us via our contact form below and we would be happy to help!